Return & Refund Policy

At Guoxue, we are committed to providing a meaningful and high-quality learning experience. Please review our refund policy carefully before purchasing any course.

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1. Before Course Commencement

You are eligible for a full refund if the course has not yet started and no course materials or content have been accessed.

Refunds will be issued to the original payment method within a reasonable processing period.

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2. After Course Has Started

Once a course has commenced, refunds will be granted on a pro-rated basis.

The refund amount will be calculated as:

Total Course Fee – Value of Completed Lessons

The value of completed lessons is calculated as:

(Total Course Fee ÷ Total Number of Lessons) × Number of Lessons Attended or Accessed

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3. Non-Refundable Cases

Refunds will not be provided under the following circumstances:

• The course has been substantially completed
• A significant portion of course materials has already been accessed or downloaded
• The request is made after a reasonable learning period has passed
• Dissatisfaction based on personal expectations rather than course quality

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4. Digital Content Policy

Due to the nature of digital educational content, once access to course materials (including videos, documents, or resources) has been granted, it may limit eligibility for refunds.

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5. How to Request a Refund

To request a refund, please submit your request through the official contact form or support channel available on our website.

Please include your order details and the reason for your request to help us process it efficiently.

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6. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page.